FAQ

FAQWhat is a Virtual Assistant?

virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. (source: Wikipedia)

Where is your office located?

My office is located in Brookfield, Connecticut.

What kinds of services do you provide?

You may view my list of services here. If you do not see what you are looking for, please email me at leslie@leslieruggiero.com to discuss.

How do you bill for your services?

I offer three Virtual Assistance Plans to choose from which are listed here. I bill by the hour in 15 minute minimum increments; this includes time spent reading and replying to emails. I start my timer the second I begin to work on your tasks and turn it off once the tasks are complete.

Invoices for Virtual Assistance Plans are emailed via Freshbooks (aff link). I keep track of your hours used and will let you know when you are running low unless we have previously agree to autorenewal.

How do we get started?

Contact me at leslie@leslieruggiero.com to schedule a free consultation.

How do I communicate with you once we begin to work together?

The best way to reach me is via email at leslie@leslieruggiero.com. I return all emails within 24 hours.

Can we discuss projects over the phone?

Phone meetings are considered a billable service and an appointment will need to be made for all phone calls. 

Can we meet in person?

I no longer provide in person meetings as a service.

How much advance notice do you need for projects?

I require 24 hours notice for all projects.